Sony All in One Printer UP D23MD User Manual

3-207-489-11 (1)  
Digital Color Printer  
Instructions for Use  
UP-D23MD  
© 2003 Sony Corporation  
 
For the customers in the U.S.A.  
This equipment has been tested and found to comply  
with the limits for a Class A digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to  
provide reasonable protection again harmful  
interference when the equipment is operated in a  
commercial environment. This equipment generates,  
uses, and can radiate radio frequency energy and, if not  
installed and used in accordance with the instruction  
manual, may cause harmful interference to radio  
communications. Operation of this equipment in a  
residential area is likely to cause harmful interference in  
which case the user will be required to correct the  
interference at his own expense.  
You are cautioned that any changes or modifications not  
expressly approved in this manual could void your  
authority to operate this equipment.  
This device requires shielded interface cables to comply  
with FCC emission limits.  
For the customers in Canada  
This unit has been certified according to Standard CSA  
C22.2 NO.601.1.  
3
 
Table of Contents  
4
 
Getting Started  
Location and Function  
of Parts and Controls  
For details, refer to the pages given in parentheses.  
System Overview  
The UP-D23MD digital color printer is designed to  
reproduce computer images on A-6 size paper.  
You can print out computer image data in full color (with  
256 shades per color, a total of more than 16,700,000  
colors in all) in high resolution print mode  
(approximately 403 dpi).  
Front Panel  
System Configuration  
The following shows an example of a printer system  
configuration.  
Computer  
Controls the printer operation.  
A POWER indicator  
Lights when the POWER switch of the printer is set  
to ON.  
B PRINT indicator (17)  
Lights while the printer is printing.  
C ALARM indicator (17)  
Lights in orange in case of paper jamming or  
occurrence of any other problem.  
Digital color printer  
D RIBBON indicator (17)  
Lights when a problem for ink ribbon occurs.  
E PAPER indicator (17)  
Lights when a problem for paper occurs.  
The printer allows you to check the printer  
operating condition according to the lighting  
conditions of the PRINT indicator, ALARM  
indicator, PAPER indicator and RIBBON indicator.  
5
System Overview / Location and Function of Parts and Controls  
 
                 
F Paper output slot  
Printed pages are ejected here.  
Supplied Accessories  
The printer is packed together with the following  
accessories. Check that nothing is missing from your  
package.  
G Paper tray (7)  
Load paper into this tray.  
H ! POWER switch (12)  
Press this switch to turn the printer on or off.  
Paper Tray (1)  
Stopper (1)  
Rear Panel  
USB connecting cable (1)  
Software Licence Agreement (1)  
CD-ROM (1)  
Thermal head cleaning cartridge (1)  
Before Using this Printer (1)  
A
(USB) connector (7)  
Notes  
Connects to a computer or another USB peripheral  
device with a USB cable (supplied).  
• Retain the original carton and packing materials in  
case you have to transport the unit in the future.  
• Remove the ink ribbon cartridge and paper tray when  
transporting the printer.  
• When transporting the printer, secure the thermal  
head. (For detailed information on how to secure it,  
B TRANSPORT LOCK button (14)  
Press this button to secure the internal thermal head  
when transporting the printer.  
C - AC IN connector  
Use a proper power cord for your local power  
supply (not supplied).  
D
Equipotential ground terminal connector  
Used to connect to the equipotential plug to bring  
the various parts of a system to the same potential.  
6
Supplied Accessories  
 
         
Assembly  
Connections  
To attach the paper tray  
After connecting the USB connecting cable (supplied)  
to the printer and the computer, connect the power cord.  
For details about the printer connection, refer to the  
manuals for the computer or other peripheral devices.  
For details of how to load the ink ribbon and paper, see  
Notes  
• Before connecting the printer to the computer, turn off  
the printer, computer, monitor, and all peripheral  
devices connected to the computer.  
• Before connecting the printer to the computer,  
disconnect the power cord from the printer. Connect  
the power cord to the printer only after connecting the  
printer and the computer.  
• The printer is provided with a USB interface that can  
be connected to any computer equipped with a USB  
interface.  
• Follow the connection procedures described in the  
computer manual.  
• Make sure that the interface cable is connected  
securely at both ends.  
Paper tray  
• The printer drive software provided with the printer is  
not suitable for using the printer connected to a  
network.  
• Operation of the printer is not guaranteed for  
connection to a USB hub.  
USB Port Connection  
to  
(USB) connector  
USB connecting  
cable  
7
Connections  
 
               
b)  
If your OS is Windows98/ME, up to Full-speed  
USB is supported.  
Installing the Printer  
Driver  
Install the printer driver provided with the printer. For  
detailed instructions on how to install the printer driver,  
refer to the Readme.txt file on the printer driver installer  
disc.  
Note  
When the UP-D23MD is connected to the computer  
with the power turned on, do not turn your computer to  
standby mode (suspend status) or in pause mode. Doing  
so may cause a malfunction of the operation.  
About USB (Universal Serial Bus) Specification  
Revision 2.0  
• The UP-D23MD complies with the USB 2.0  
specification.  
• USB 2.0 is a newer standard than USB 1.1, but  
provides backward compatibility.  
• USB 2.0 supports Hi-speed USB, in addition to the  
existing Full (Low) speed.  
• The UP-D23MD can be connected as Full-speed in a  
USB 1.1 environment. However, to use the UP-  
D23MD with Hi-speed USB functions in a USB 1.1  
environment, the following requirements must be met.  
– Computer  
A computer which supports Hi-speed USB  
(conforming to the USB 2.0 specification)  
a)  
– OS  
Windows2000/XP  
b)  
– USB 2.0 device driver  
USB 2.0 device driver produced by Microsoft  
Corporation. (Operation using USB 2.0 drivers  
other than ones produced by Microsoft Corporation  
is not guaranteed.)  
– USB 2.0 cable  
Use the 2-m cable supplied with the UP-D23MD.  
a)  
Operations of all of devices which conform to USB  
2.0, or all USB 2.0 extension boards/extension  
cards cannot be guaranteed.  
8
Installing the Printer Driver  
 
     
• Do not touch the ink ribbon or place it in a dusty  
location. Finger prints or dust on the ink ribbon will  
result in imperfect printing or malfunction of the head.  
• Use the ink ribbon and paper supplied with the  
printer for the initial operation check of the  
printer.  
Operation  
Before Printing  
1
Open the front panel by pulling the front panel  
toward you.  
This section describes the operations below that must be  
made before printing, but after mounting the paper tray  
on the printer (see “Assembly” on page 7) and after  
making the necessary connections (see “Connections”  
• Loading an ink ribbon (See below.)  
• Loading paper (See page 11.)  
Once the above operations have been completed, there  
should be no need to repeat them during routine printing.  
Perform them only as necessary.  
Notes  
You can replace the ink ribbon or load paper  
regardless of whether the power is on or off. However,  
turning off the power will cause the image stored in  
the memory to be lost.  
Note  
Be sure not to open the front panel when printing.  
• Use the ink ribbon and paper contained in the same  
package as a pair. Before attempting to load an ink  
ribbon or paper, make sure that the combination of the  
ink ribbon and paper is compatible. When either an  
ink ribbon or paper has been exhausted, replace both  
the ink ribbon and paper at the same time.  
• Use only ink ribbon and paper designed for use with  
this printer. Failing to do so is likely to result in  
15.)  
2
Remove the spent ink ribbon.  
When you use the printer for the first time, this  
operation is not required.  
Loading an Ink Ribbon  
Load an ink ribbon into the printer’s ink ribbon  
compartment.  
Notes  
• When you use the printer for the first time, the  
thermal head may be out of position. Before  
attempting to use the ink ribbon, turn on the power  
under the condition where the front panel is closed  
so that the thermal head is placed at the correct  
position.  
• When transporting the printer, remove the ink ribbon  
and secure the thermal head.  
• If a blank sheet of paper is ejected, and the RIBBON  
indicator lights, the ink ribbon has been exhausted.  
Replace the paper together with the ink ribbon. Do not  
reuse the ejected blank paper.  
• Once an ink ribbon has been completely used up,  
replace it. An ink ribbon is not reusable.  
• Do not rewind the ink ribbon for reuse.  
9
Before Printing  
 
           
3
Remove any slack from the ink ribbon.  
while you are printing or cleaning the internal  
thermal head.  
Note  
If the ribbon is left slack, it may be damaged when  
inserted.  
Push the point marked  
“PULL OPEN”.  
Wind the spools in the  
Start position marker  
direction of the arrow until the  
start position marker appears  
as illustrated.  
When storing ink ribbon cartridge:  
• Avoid placing the ink ribbon in a location subject to:  
– high temperatures  
– high humidity  
– excessive dust  
4
Load the new ink ribbon into the ink ribbon  
compartment.  
– direct sunlight  
• Store a partially used ink ribbon in its original  
packaging.  
If your ink ribbon should tear  
Repair the tear with transparent tape. There should be no  
problem with using the remaining portion of the ribbon.  
Transparent tape  
Insert the hole of the  
handle of the ink  
ribbon over the  
protruberance of the  
printer.  
Turn the spools in the direction of the arrow to  
remove any slack until the transparent tape  
cannot be seen.  
5
Close the front panel by pushing the point marked  
with “PULL OPEN”.  
Note  
Be sure to close the front panel completely. If you  
do not, a paper jam or a malfunction may occur  
10  
Before Printing  
 
   
• Do not place different types of paper in the tray at  
the same time.  
Loading Paper  
To load paper, follow the procedure below. Be careful  
not to touch the printing surface.  
Set the paper securely  
under the tab.  
Notes  
• Use only paper recommended. Failing to do so is  
likely to result in malfunctions such as paper jams.  
Riffle the paper with  
the protection sheet.  
• When a blank sheet of paper is ejected and the  
RIBBON indicator lights, the ink ribbon has been  
exhausted. Replace the paper together with the ink  
ribbon. Do not use the ejected blank paper.  
Place the paper  
along with the  
protection sheet  
in the paper tray  
with the printing  
surface facing  
up.  
1
Remove the paper tray.  
Front  
Partition  
3
4
Remove the protection sheet placed on the top of  
the paper.  
2
Place the paper in the paper tray so that the printing  
surface faces up with the protection sheet on top.  
When the UPC-21L printing pack is used: Lay  
the partition down.  
When the UPC-21S printing pack is used: Raise  
the partition.  
Slide the paper tray back into the printer until it  
clicks into place.  
When storing the paper  
• Avoid storing the paper in a location subject to:  
– high temperatures  
Notes  
• The paper tray holds up to 50 sheets of paper  
when the UPC-21L printing pack is used and 80  
sheets of paper when the UPC-21S printing pack  
is used.  
– high humidity  
– excessive dust  
– direct sunlight  
• Use the original package for storing unused paper.  
• When handling the paper, do not touch the  
printing surface. Dust or finger prints are likely to  
cause unsatisfactory printing or malfunction of  
the head. Grasp the paper by the printing surface  
protection sheet.  
• When loading the paper, load the paper so that it  
lays flat in the paper tray. If the paper is curled, it  
will overflow from the paper tray and paper may  
not be fed properly. Be sure to riffle the paper  
along with the protection sheets before  
attempting to place the paper in the paper tray.  
Attaching the stopper  
When multiple printouts are being ejected, printouts  
accumulated on the paper tray may be pushed out of the  
paper tray when a new printout is ejected.  
11  
Before Printing  
 
         
To prevent them from being pushed, attach the supplied  
stopper as illustrated.  
Printing  
Before printing  
• Ensure that the printer is properly connected to the  
computer.  
• Ensure that the ink ribbon and paper are properly  
loaded.  
• Ensure that the printer driver has been installed.  
POWER indicator  
PRINT indicator  
ALARM indicator  
Insert the edge of the paper tray into this groove.  
RIBBON indicator  
PAPER indicator  
v
1
Note  
Do not leave more than 10 sheets of ejected printouts on  
the paper tray. Doing so may cause a paper jam.  
1
Press the POWER switch to turn the printer on.  
The POWER indicator lights.  
PRINT, ALARM, RIBBON and PAPER indicators  
light at the same time, then all of them go out.  
Notes  
• Turn the printer on first.  
• Do not turn the computer off and on while it is  
accessing a hard or floppy disk.  
2
3
Turn on the power of the computer.  
Execute the print job with software application.  
While the printer is receiving the image data from  
the computer, the PRINT indicator blinks.  
While the printer is printing, the PRINT indicator  
lights.  
Note  
• Do not turn off the power during printing. If you do so,  
paper may not be ejected and may jam in the printer.  
• Do not pull the paper out till the printer finishes  
printing.  
You can make multiple copies of identical printouts.  
However, the printer may stop printing for various  
reasons. In such a case, remove the printouts  
12  
Printing  
 
     
accumulated on the paper tray. The printer will start  
automatically to print the remaining copies.  
If the printer does not print  
The printer will fail to print when the ALARM, PAPER,  
and/or RIBBON indicator light.  
If the paper or ink ribbon runs out during  
printing  
The printer stops the printing operation.  
Load the paper into the paper tray and the ink ribbon.  
Printing of remaining copies is automatically started.  
When storing your printouts  
• Avoid storing the printout in a location subject to high  
temperatures, high humidity, excessive dust and direct  
sunlight.  
• Do not stick tape on a printout. Also, avoid leaving a  
plastic eraser on a printout or placing a printout in  
contact with materials which contain plasticizer  
(under a desk mat, for example).  
13  
Printing  
 
and may even develop a fault if you persist in using it.  
If condensation forms, turn off the power and leave the  
printer to stand for at least one hour.  
Miscellaneous  
• If the printing pack is subjected to wide or sudden  
changes in temperature, condensation may form on  
the ink ribbon or paper. This will cause the printer to  
malfunction. Also, if the printing pack is used in this  
state, spots are likely to appear on the printout.  
Therefore, avoid storing the printing pack in locations  
subject to wide or sudden changes of temperature.  
• To store a half-used printing pack, replace it in its  
original packing and reseal the package. If possible,  
keep the sealed printing pack in a cool, dark location.  
To subsequently use the printing pack, place it, in its  
sealed package, in a warm room for several hours.  
Doing so prevents condensation from forming when  
the printing pack is removed from its package.  
Precaution  
Safety  
• Operate the printer using the power source specified in  
• Be careful not to damage the AC power cord by  
placing or dropping heavy objects on it; it is dangerous  
to use the unit with a damaged AC power cord.  
• If you do not intend to use the unit for a long time,  
disconnect the AC power cord.  
• Unplug the AC power cord by grasping the plug, not  
the cable itself.  
• Do not disassemble the unit.  
• Do not remove the cover. There is a danger of electric  
shock from the internal parts.  
Location  
To prevent internal heat built-up, leave enough room  
around the printer for air to circulate through the vents  
on the left hand side and top of the cabinet.  
• Be careful not to spill water or other liquids on the  
unit, or to allow combustible or metallic material to  
enter the cabinet. If used with foreign matter in the  
cabinet, the unit is liable to fail, or present a risk of fire  
or electric shock.  
Ventilation holes are provided to prevent the unit from  
overheating. Be careful not to obstruct them with other  
units or by covering the unit with a cloth, etc.  
• If the unit malfunctions or if a foreign body falls into  
the cabinet, disconnect the AC power cord  
immediately and consult your Sony service facility or  
your Sony dealer.  
Before Transporting the Printer  
Before transporting the printer, use the following  
procedure to remove the supplied accessories and then  
put them back into their original packing. Transporting  
the printer with the supplied accessories still installed  
may cause malfunctions.  
1
2
Remove the ink ribbon and the paper tray.  
Secure the internal thermal head, as follows:  
1 Turn on the printer.  
2 Press the TRANSPORT LOCK button on the  
rear panel of the printer.  
Installation  
The PRINT, ALARM, RIBBON and PAPER  
indicators are blinking and the printer operation  
tone keeps sounding for about two seconds.  
3 When the printer operation tone stops  
sounding, turn off the power of the printer.  
• Avoid placing the unit in a location subject to:  
– mechanical vibration  
– high humidity  
– excessive dust  
– direct or excessive sunlight  
– extremely high or low temperatures  
• Do not use other electronic equipment near the unit.  
The unit will not work properly in strong  
electromagnetic fields.  
The thermal head is now secured.  
To release the thermal head  
Turn on the printer again. The thermal head moves so  
that you can now install the ink ribbon again.  
• Do not place a heavy object such as a monitor on the  
printer.  
Condensation  
• If the printer is subject to wide or sudden changes in  
temperature, such as when it is moved from a cold  
room to a warm room or when it is left in a room with  
a heater that tends to produce large amounts of  
moisture, condensation may form inside the printer. In  
such cases the printer will probably not work properly,  
14  
Precaution  
 
                         
Cleaning  
Ink Ribbon and Paper  
Both paper and an ink ribbon are necessary for printing.  
Use the ink ribbon with the paper contained in the same  
package.  
Note  
Be sure to turn off the power of the printer before  
cleaning.  
UPC-21S Color Printing Pack  
Contains color ink ribbon cartridge and paper.  
Color ink ribbon, 3 rolls  
90 × 100 mm (3 5/8 × 4 inches) size paper, 1 package (80  
sheets) × 3  
Cleaning the cabinet  
Clean the cabinet, panel and controls with a soft dry  
cloth, or a soft cloth lightly moistened with a mild  
detergent solution. Do not use any type of solvent, such  
as alcohol or benzine, which may damage the finish.  
UPC-21L Color Printing Pack  
Contains color ink ribbon cartridge and paper.  
Color ink ribbon, 4 rolls  
100 × 144 mm (4 × 5 3/4 inches) size paper, 1 package  
(50 sheets) × 4  
Cleaning the thermal head  
Clean the thermal head with the thermal head cleaning  
cartridge (supplied) if the printout quality deteriorates,  
for example, when the white stripes begin to appear on  
the printout.  
It is recommended that you clean the thermal head after  
every 10 packs of paper to keep the printout quality at its  
best.  
Note  
If the paper has been exhausted, replace the ink ribbon  
together with the paper.  
1
2
Remove the paper tray and remove the paper.  
Place the cleaning sheet in the paper tray so that the  
shiny surface faces down.  
Notes  
• Be sure to use the cleaning sheet supplied with  
the UPC-21L/21S color printing pack.  
• Do not reuse the old cleaning sheet.  
3
Load the cleaning cartridge into the ribbon  
compartment.  
Immediately after you load the paper tray with the  
cleaning sheet and cleaning cartridge, the RIBBON  
indicator goes off and the printer starts cleaning the  
thermal head automatically.  
When the printer has completed cleaning the  
thermal head, the RIBBON indicator goes on again.  
Note  
When you load the cleaning cartridge into the ink  
ribbon compartment with the printer’s power on,  
the printer starts cleaning.  
If the printer is not turned on, even though you turn  
on the power after loading the cleaning cartridge,  
the printer will not start cleaning.  
15  
Ink Ribbon and Paper  
 
             
Protection against harmful ingress of  
water:  
Specifications  
Ordinary  
Degree of safety in the presence of  
flammable anesthetics or oxygen:  
Not suitable for use in the presence  
of flammable anesthetics or oxygen  
Mode of operation:  
Power requirements  
100 to 120 V AC, 50/60 Hz  
(for 100 to 120 V AC users)  
220 to 240 V AC, 50/60 Hz  
(for 220 to 240 V AC users)  
Continuous  
Input Current 1.8 A max. at 25°C  
(for 100 to 120 V AC users)  
1.0 A max. at 25°C  
Design and specifications are subject to change without  
notice.  
(for 220 to 240 V AC users)  
Operating temperature  
5°C to 35°C (41°F to 95°F)  
Operating humidity  
20% to 80% (no condensation allowed)  
Storage and transport temperature  
–20°C to 60°C (–4°F to 140°F)  
Storage and transport humidity  
20% to 90% (no condensation allowed)  
Approx. 212 × 125 × 395 mm (w/h/d)  
(8 3/8 × 5 × 15 5/8 inches)  
Dimensions  
Mass  
Approx. 6.5 kg (14 lb 5 oz)  
Printing system Sublimation heat transfer printing  
Printable pixels When using the UPC-21S and printing  
the full-image: 1520 × 1144 dots  
When using the UPC-21L and printing  
the full-image: 2000 × 1520 dots  
Total gradation 256 levels each for yellow, magenta,  
and cyan  
Printing time When using the UPC-21S:  
When the printer is set to high  
speed: Approximately 19 seconds  
When using the UPC-21L:  
When the printer is set to high  
speed: Approximately 29 seconds  
Thermal head 15.87 dots/mm  
(USB) connector  
Universal Serial Bus (USB)  
Specification Revision 2.0  
Input connector AC IN (for power input)  
Supplied accessories  
Paper tray (1)  
USB connecting cable (1)  
Thermal head cleaning cartridge (1)  
Stopper (1)  
Software License Agreement (1)  
Before Using this Printer (1)  
CD-ROM (1)  
Optional accessories  
UPC-21L Color Printing Pack  
UPC-21S Color Printing Pack  
Medical Specifications  
Protection against electric shock:  
Class I  
16  
Specifications  
 
   
Troubleshooting  
Indicators on the Front  
Panel  
If a problem occurs, the indicators on the front panel  
such as PRINT, ALARM, RIBBON and/or PAPER light  
or blink to indicate the problem condition. the following  
table shows the relation between lighting or blinking  
condition of each indicator and possible cause and  
remedies.  
The following troubleshooting checks will help you  
correct the most common problems you may encounter  
with your unit. Before proceeding with these trouble  
checks, first check that the power cord is firmly  
connected. Should the problem persist after you have  
applied the remedy, unplug the unit and contact your  
Sony dealer or local authorized Sony service facility.  
Symptoms  
Possible causes and remedies  
Indicators  
Lighting  
PRINT  
Possible cause and  
remedies  
The printer does not  
print, even if the  
command is sent  
from the computer.  
The POWER switch of the printer is  
not set to ON.  
Blinking  
tSet the POWER switch of the  
Printing  
printer to ON.  
Connections may not be correct.  
tCheck connections and rectify, if  
necessary. (See page 7.)  
PRINT  
PRINT  
Data receiving  
The thermal head is being  
(In this case, heated so that the printer is  
it blinks  
slowly.)  
ready to start.  
RIBBON  
The ink ribbon has been  
exhausted.  
The printout color is The paper is not loaded correctly.  
tReplace the old one with  
a new ink ribbon. (See  
page 9.) (The ink ribbon  
cannot be reused.) In this  
case, if the white paper is  
ejected. Discard this  
paper.  
The ink ribbon has torn.  
tRepair the torn ink  
ribbon. (See page 10.)  
very pale.  
tCheck which side of the paper is the  
printing side, then load the paper  
again. (See page 11.)  
The ink ribbon cannot  
be loaded.  
You may be trying to load an ink  
ribbon that can not be used with this  
printer has been loaded.  
tLoad the appropriate ink ribbon.  
(See page 15.)  
The thermal is secured.  
tTurn on the printer. The thermal  
head moves so that you can now  
install the ink ribbon. (See  
page 14.)  
PAPER  
Paper has been exhausted.  
tLoad the paper. (See  
page 11.) Also, replace  
the ink ribbon.  
The paper tray is not  
installed.  
tInstall the paper tray.  
The blank paper is  
ejected and the  
RIBBON indicator  
lights.  
The ink ribbon has been exhausted. Do  
not reuse the ejected blank paper.  
tReplace the ink ribbon. (See pages 9  
and 11.)  
ALARM and  
PAPER  
The ink ribbon and paper are  
not compatible.  
tUse the ink ribbon and paper  
contained in the same  
package. (See page 15.)  
ALARM and  
RIBBON  
The wrong ink ribbon and the  
paper are loaded when  
replacing them because the ink  
ribbon and/or paper run out  
during printing.  
tLoad the same ink ribbon  
and paper as ones used  
before replacing with new  
ones.  
17  
Troubleshooting / Indicators on the Front Panel  
 
         
Indicators  
Lighting  
Possible cause and  
remedies  
If the Paper Jams  
Blinking  
ALARM  
The front panel is open.  
tClose the front door  
surely.  
If the ALARM indicator lights on the front panel, or the  
message “Paper jam. Printing is aborted. Please remove  
the jammed paper and print again.” or “Motor or sensor  
trouble. Printing is aborted after you press the PRINT  
button and during printing. Please turn off the printer,  
then turn it back on and print again.” appears on a  
monitor of a computer during printing after you press  
the PRINT button, the paper may have jammed inside  
the printer.  
Paper has jammed inside the  
printer.  
tRemove any jammed  
paper from the printer.  
(See page 18.)  
The maximum number of  
printouts has accumulated  
on the paper tray.  
tRemove the printouts.  
Remove the jammed paper according to the process  
described below.  
Printing starts again.  
Note  
If you turn off the power of the printer, any images  
stored in memory will be lost. After you finishing the  
following operations and turning on the printer on again,  
recapture the image into memory,  
1
Remove the paper tray.  
If any printouts have been ejected onto the paper  
tray and have accumulated on the paper tray,  
remove them before removing the paper tray.  
2
Check whether any paper is jammed inside the  
printer. If you find a jammed sheet, slowly pull it  
straight out.  
18  
If the Paper Jams  
 
   
If you cannot remove the jammed paper even if you  
perform the operation in step 2, remove the jammed  
paper according to instructions described in the  
yet”.  
4
Remove the two screws with which the back cover  
plate is secured, using a coin.  
3
Load the paper into the paper tray correctly.  
Set the paper securely  
under the tabs.  
5
Pull the back cover plate up and remove it from the  
printer.  
Notes  
• Do not reuse the jammed paper. Discard that  
paper.  
• Use only paper recommended in this manual.  
4
Re-insert the removed paper tray.  
If you can not remove the jammed paper yet  
Precautions  
• Turn the printer power off and remove the power cable  
from the printer. However, any images stored in  
memory will be lost when you turn the printer off.  
After finishing the following operations and turning  
the printer on again, recapture the image into memory.  
• When you turn the printer over, remove any  
connecting cables. If cables are broken or bent, this  
may cause fire or electrical shock.  
6
Remove the jammed paper slowly, turning the gear  
slowly in the direction of the arrow.  
• When you remove the jammed paper, be careful not to  
injure your fingers when touching the parts inside the  
printer.  
1
Be sure to set the power switch of the printer to off  
and remove the power cable and other connecting  
cables.  
2
3
Remove the paper tray from the printer.  
Turn the printer over.  
If you still cannot remove the paper  
Do not try to remove it forcibly. Contact your  
nearest Sony dealer.  
19  
If the Paper Jams  
 
 
7
Replace the back cover plate.  
Note  
When you put it back, be careful not to catch your  
fingers or any other object in the back cover plate.  
8
Secure the back cover plate using the screws  
removed in step 4.  
Confirm that the screw holes of the back side of the printer  
and the back cover plate match before securing them.  
When using the printer again  
Confirm the following before using the printer again.  
• Confirm that connecting cables and the power cable  
are securely connected.  
• Reset the paper tray in the printer.  
• When you are removing the jammed paper according  
to the instruction, the printer power is turned off.  
Thus, the image to be printed has been lost. Capture  
the image again.  
20  
If the Paper Jams  
 
Sony Corporation  
 

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