StarTechcom Digital Camera usb dual vga cat5 kvm console extender 650ft 200m User Manual

USB Dual VGA Cat5 KVM Console  
Extender - 650ft/200m  
SV565DUTPU  
*actual product may vary from photos  
DE: Bedienungsanleitung - de.startech.com  
FR: Guide de l'utilisateur - fr.startech.com  
ES: Guía del usuario - es.startech.com  
IT: Guida per l'uso - it.startech.com  
NL: Gebruiksaanwijzing - nl.startech.com  
PT: Guia do usuário - pt.startech.com  
Manual Revision: 06/26/2012  
 
Table of Contents  
Introduction............................................................................................1  
Features ........................................................................................................................................................ 1  
System Requirements.............................................................................................................................. 1  
Packaging Contents ................................................................................................................................. 2  
Connecting Your KVM Extender ..........................................................3  
Preparing Your Site .................................................................................................................................. 3  
Installation ..............................................................................................4  
Installing the Local Unit.......................................................................................................................... 4  
Installing the Remote Unit..................................................................................................................... 4  
Push-Button Control and LEDs.............................................................6  
Push-Button on Remote Unit................................................................................................................ 6  
Push-Button on Local Unit..................................................................................................................... 6  
Video Compensation .............................................................................................................................. 7  
Hotkey Commands.................................................................................8  
Cascade Architecture............................................................................................................................... 8  
Mask Hotkey Switch................................................................................................................................. 8  
Hotkey Commands for both Remote Unit and Local Unit ......................................................... 10  
Hotkey Commands for Local Unit....................................................................................................... 12  
Hotkey Commands for Remote Unit.................................................................................................. 13  
Beep Codes ................................................................................................................................................. 14  
Specifications..........................................................................................15  
RJ-45 Connector Pinout ........................................................................16  
Troubleshooting.....................................................................................17  
Technical Support ..................................................................................19  
Warranty Information............................................................................19  
Instruction Manual  
i
 
Introduction  
The SV565DUTPU USB Dual VGA KVM Console Extender over CAT5 UTP lets you  
Operate a Dual VGA PC or KVM switch up to 650ft (200 m) away, as if it was installed  
locally, at high-definition 1920x1200 resolution. PC connection cables are included  
with this product for a ready to use solution.  
The dual VGA Cat5 KVM extender supports easy to use hot-key and push button  
commands which allow you to switch between a locally connected system and your  
remote server or KVM, and works with virtually any standard USB keyboard and mouse  
including wireless sets. The hot-key commands also provide video adjustment controls  
for optimizing picture quality over varying distances. Extending over two standard  
Cat5 (or better) cables gives you the ability to use existing infrastructure wiring to  
achieve remote access to your server or KVM switch.  
Backed by a StarTech.com 3-year warranty and free lifetime technical support.  
Features  
Can be used with a single computer or connected to an existing dual-VGA KVM switch  
Easy installation using 2 industry-standard UTP network cables  
Intuitive hotkey commands  
Supports auto-switching between local and remote users or dedicated control  
USB computers are supported at the local and remote locations (USB keyboard and  
mouse required for remote console)  
Independently adjust video quality, inclusive of Equalizer (sharpness), Gain  
(brightness) and RGB skew  
System Requirements  
1 x integrated KVM cable each for the local and remote computers. Longer cables  
are available from StarTech.com, part numbers: SVECONx (PS/2), SVECONUSx (USB)  
2x unshielded Category 5/5e/6 twisted pair (UTP) straight-through network cable  
terminated at each end with RJ-45 connectors (if using surface cabling)  
OR  
Unshielded Category 5/5e/6 twisted pair (UTP) straight-through network cable  
terminated at each end in two wall-mounted outlets, with two standard Category  
5/5e/6 patch cables, at both locations (if using premises cabling)  
Instruction Manual  
1
 
NOTE: The total length of cable between the Local and Remote Units cannot exceed  
650 feet (200 meters), including patch cables (if used). It is suggested using Cat5 cables  
with identical brand and length when connected simultaneously. Category 5e and 6  
cabling is compatible with this product and may improve performance.  
NOTE: Long cable lengths between the Local and Remote Units may adversely affect  
image quality at high resolutions and refresh rates. If you need to run your remote  
displays at high resolutions and frequencies, use as little cabling between locations as  
possible and avoid practices such as “coilingunused cable in a ceiling.  
NOTE: This product will also control a KVM switch, allowing you to manage more than  
one computer remotely. In this configuration, you can connect the KVM extender’s  
Local Unit to the “consoleports on the KVM. You must use the provided power  
adapters if using this configuration. You should set the Local Unit to Compatibility  
Mode before connecting it to a KVM that uses the [Ctrl] key as its hotkey sequence; see  
(Hotkey Commands) page 8 for details.  
Packaging Contents  
1x Local Unit  
1x Remote Unit  
2x 6 ft 2-in-1 USB VGA KVM cables  
2x Packs Rubber Feet  
1x Power Adapter  
1x Instruction Manual  
Instruction Manual  
2
 
Connecting Your KVM Extender  
Preparing Your Site  
Before you can install the product, you need to prepare your site.  
1. Determine where the local computer will be located and set up the computer.  
2. Determine where the console devices (mouse, keyboard, monitor) will be located  
and place them appropriately.  
3. a) If you are using surface cabling, ensure you have enough Category 5 unshielded  
twisted pair (UTP) network cabling to run two cables from the Local Unit to the Remote  
Unit’s location, and that each end is terminated with a RJ-45 connector.  
OR  
b) If you are using premises cabling, ensure that the Category 5 unshielded twisted  
pair (UTP) network cabling between the Local Unit and the Remote Unit has been  
properly terminated into wall outlets in each location and there is a patch cable long  
enough to connect the Remote Unit and the Local Unit to their respective outlets.  
CAT5 1  
(Option)  
Remote Unit  
Local Unit  
Instruction Manual  
3
 
Installation  
Installing the Local Unit  
1. Place the Local Unit near the computer.  
2. Switch off the computer and disconnect any connected devices.  
3. Using the provided StarTech.com integrated KVM cable, connect the end of the  
cable that has the USB or PS/2 + VGA connectors to the VGA Out connectors and the  
USB or mouse and keyboard PS/2 connectors on the computer as appropriate. (The  
PS/2 version of the cable is color-coded.) Connect the opposite end of the cable  
with a single connector to the gray-coded connector marked COMPUTER on the  
Local Unit of the KVM extender.  
4. Use Video cable for the connection between the video port on the computer side of  
the Unit and the video output port of the connected Computer.  
5. Use Video cable for the connection between the video port on the console side of  
the Unit and the video input port of the connected monitor.  
6. Use a CAT5 cable for the connection between the respective RJ45 port (Cat5 1 &  
Cat5 2) on the Remote and Local Unit.  
7. If you wish to have console access to the local computer, connect a USB mouse,  
keyboard, and VGA monitors to the indicators marked as CONSOLE on the Local Unit.  
8. Connect the UTP cable connections for Remote Unit to the NETWORK RJ-45  
connector on the Local Unit. Connect the opposite end to a terminated wall outlet  
(if you are using premises cabling).  
Installing the Remote Unit  
1. Place the Remote Unit near the computer.  
2. Switch off the computer and disconnect any existing VGA and input connections.  
3. Using a StarTech.com integrated KVM cable, connect the end of the cable that has  
the USB or PS/2 + VGA connectors to the VGA Out connectors and the USB or mouse  
and keyboard PS/2 connectors on the computer as appropriate. (The PS/2 version  
of the cable is color-coded.) Connect the opposite end of the cable with a single  
connector to the gray-coded connector marked COMPUTER on the Remote Unit of  
the KVM extender.  
4. Use Video cable for the connection between the video port on the computer side of  
the Unit and the video output port of the connected Computer.  
5. Use Video cable for the connection between the video port on the console side of  
the Unit and the video input port of the connected monitor.  
6. Use a CAT5 cable for the connection between the respective RJ45 port (Cat5 1 &  
Cat5 2) on the Remote and Local Unit.  
Instruction Manual  
4
 
7. Connect a USB mouse, keyboard, and a VGA monitor to the indicators marked as  
CONSOLE on the Remote Unit.  
8. Connect the UTP cable connections for Remote Unit to the NETWORK RJ-45  
connector on the Remote Unit. Connect the opposite end to a terminated wall  
outlet (if using premises cabling).  
CAUTION: The UTP network cables that connect the Local and Remote Units carry  
electrical current and should not be plugged in to other devices, as they may cause  
damage. We strongly recommend marking the cables you are using with this product  
at both locations for easy identification.  
Instruction Manual  
5
 
Push-Button Control and LEDs  
A push-button on the respective top panel of Local Unit and Remote Unit can be used  
to select the control mode.  
Push-Button on Remote Unit  
The button on the top panel of Remote Unit can be used to switch mode between  
Local and Remote in the sequence as the diagram shown below:  
Local On  
Remote On  
Local On: When the LED “Locallights up, the system controls its local computer.  
Remote On: When the LEDRemotelights up, the system remotely controls the Local Unit.  
Push-Button on Local Unit  
The button on the top panel of Local Unit can be used to switch mode among Local,  
Remote, and Auto in the sequence as the diagram shown below:  
Auto  
Local On  
Remote On  
Auto: The LEDs “Remoteand “Localash alternatively, the system is now waiting for  
the Remote or Local Unit to take control. The control priority is on the first come,  
first served basis.  
For example, once the keyboard or mouse attached to the Local Unit is active,  
the LED “Localwill light up and the LED “Remotewill light off. This status  
indicates that the Local Unit is now taking control of the system, and vice versa  
for Remote Unit. In Auto mode, the duration of latch time for taking control can  
be preset to 5, 15, 30, or 60 seconds via hotkeys, which allows the Local or  
Remote Unit to resume control again via any keystroke or mouse activity if the  
latch time is due and the status returns to the “Automode.  
In “Automode, whenever, any activity from the keyboard, mouse buttons or  
mouse scroll wheel is detected, the Unit (Local Unit or Remote Unit) immediately  
takes control of the system.  
Local On: The LED “Locallights up, the connected PC (or KVM Switch) is controlled by  
the Local Unit. In this case, 3 LEDs (Num, Caps and Scroll Lock) flash on the  
keyboard attached to the Remote Unit.  
Remote On: The LED “Remotelights up, the system can be remotely controlled by the  
Remote Unit.  
Instruction Manual  
6
 
Video Compensation  
Video Compensation allows the user to adjust the equalization from the Remote Unit  
console to optimize video performance based on the length of cable being used, as  
well as other factors that may affect the display, with adjustments available for Equalizer  
(Sharpness), Gain (Brightness) and Skew (RGB). To compensate the varying lengths of  
CAT 5 / CAT 5e / CAT 6 cable, there 16 levels on coarse tune and up to 128/256 scales on  
fine tune are available for adjustment on the equalizer and gain. There are also 8 levels  
on coarse tune and 16/32 scales on fine tune are available for skew adjustment on Red,  
Green and Blue. Please refer to the section below titled Hotkey Commands for Remote  
Unit for details on how to apply video compensation settings.  
Before Video Compensation  
After Video Compensation  
Note:  
1. The video adjustment is available on the Remote Unit ONLY.  
2. The video adjustment is applicable only if the CATx cable is connected and the  
Remote Unit is in control  
3. The idle time-out of Video Adjustment is 30 seconds. That is, it will automatically  
escape from video adjustment status if no activity is detected by the keyboard  
within 30 seconds.  
You can activate video adjustment on the Remote Unit either through hotkeys or push-  
button. The Unit is capable of hotkey control whether the Mask Hotkey is OFF or ON.  
When the Video Adjustment mode is activated, the Numeric Lock and Scroll Lock LED  
on the keyboard connected to the Remote Unit will flash respectively. Then, you can  
perform the video adjustment by hotkey commands as the table shown below.  
To exit the video adjustment status, three approaches are available:  
1. No activity is detected by the keyboard for 30 seconds.  
2. Push the Esc key once on the keyboard attached to the Remote Unit  
3. Push the push-button on the top panel of the Remote Unit once  
Instruction Manual  
7
 
Hotkey Commands  
A hotkey command is a short key sequence to select a computer, activate computer  
scan, and so forth. The KVM Extender interprets keystrokes for hotkeys all the time.  
And the built-in buzzer generates a high-pitched beep for correct hotkey command;  
otherwise, one short and one long beep are generated for a bad command, in which  
the bad key command won’t be sent to the extender unit or the selected computer.  
Cascade Architecture  
The KVM Extender can be connected to the console ports of a KVM Switch, however  
to prevent any conflict via hotkey commands, the hotkey commands prefixed with  
Compatibility mode leading code can be applied for directly accessing to the KVM Extender.  
Mask Hotkey Switch  
The hotkey commands of KVM Switches vary among models, which may cause hotkey  
errors, unwanted configurations between the Extender Unit and mixed types of KVM  
Switches that connect to each other. The Mask Hotkey extremely simplifies the hotkey  
control in cascade architecture.  
Mask  
Hotkey  
Switch  
Cascade  
Architecture  
Hotkey Commands  
Standard Mode (factory default). The hotkey command  
starts with the leading code [left Ctrl + left Ctrl ]  
followed by one or two more keystrokes. Only the key  
Ctrl located on the lower-left corner of the keyboard is  
eligible for hotkey commands.  
NO  
OFF  
OFF  
Compatibility Mode. Users can configure the  
computer attached to the KVM Switch by applying the  
KVM Extender built-in hotkey command prefixed with  
the cascade leading code [left Ctrl + left Ctrl + E ]  
YES  
The state of the KVM Extender with or without  
connection(s) to KVM Switch(es). Users can apply built-in  
hotkey commands of its KVM Switch(es) or use the KVM  
Extender alternative hotkey command with the button  
maneuvering Press & Hold push-button 2 Sec. followed  
by one or two more keystrokes. In later descriptions, this  
action will be simplified as[BTN] (2sec.)”  
YES / NO  
ON  
Instruction Manual  
8
 
NOTE: The hotkey command will be automatically time-out if  
There is no activity detected by the keyboard within 3 seconds after the leading  
code input (when Mask Hotkey OFF) or within 6 seconds after [BTN] (2sec.) (when  
Mask Hotkey ON).  
Press the button Esc once to escape from the hotkey mode.  
Press the Push-Button once to escape from the hotkey mode and switch to either  
the Local or Remote mode.  
Before inserting the hotkey commands, it’s required to launch the leading code (refer  
to the diagram above) according to different situations, and succeed by one or two  
more keystrokes as the following charts show.  
NOTE: Hotkeys should be entered using the top row numbers and the left Ctrl, Alt,  
Shift keys only  
Instruction Manual  
9
 
Hotkey Commands for both Remote Unit and Local Unit  
Before inserting the hotkey commands, it’s required to launch the leading code ( [Ctrl]  
+ [Ctrl] or [Ctrl] + [Ctrl] + [E] ) depending on Cascade Architecture.  
Hotkey Commands  
Function Descriptions  
Keyboard Push Button  
Cascading status selection  
* [both Units]  
One beep: Enable Standard Mode  
* [Remote Unit]  
Two beeps: Enable Compatibility Mode, and the  
[Alt] + [E]  
N/A  
user at Remote Unit accessing to the KVM switch  
that is connecting to Local Unit.  
* [Local Unit]  
Two beeps: Enable Compatibility Mode, and the  
users at Local Unit accessing to the KVM switch that  
is connecting to the Local Unit.  
[Alt] + [S]  
[Esc]  
N/A  
N/A  
Reset the Unit to the factory default  
Escape from hotkey mode  
Mode selection in Sequence  
[T]  
N/A  
Switch console control between Local Computer and  
Remote Computer  
Local mode selection  
* [Remote Unit]  
Enable the user at the Remote Unit accessing to  
the computer (KVM Switch) that connects to the  
Remote Unit.  
[1]  
N/A  
* [Local Unit]  
Enable the user at Local Unit exclusive accessing to  
the PC (KVM Switch) that connects to Local Unit.  
Disables the Remote Unit user accessing.  
Instruction Manual  
10  
 
Hotkey Commands  
Function Descriptions  
Remote mode selection  
Keyboard Push Button  
Enable the user at the Remote Unit exclusive  
accessing to computer (KVM Switch) that connects  
to the Local Unit. (only if the Local Unit is in Remote  
or Auto mode). Disable Local Unit user accessing to  
the Local Unit during this mode.  
[2]  
N/A  
[F12]  
Mouse resynchronized (for PS/2 PC)  
EDID Configuration (EDID Emulation)  
[V] - 4 Digits  
Prevent the video resolution setting from exceeding  
the capability of the connected display (require CPU  
reboot); the following options for video resolution  
are available for selecting:  
(For both 1st & 2nd Monitors)  
Input 4 digits with 1007 for resolution of 1024 x 0768  
1210 for resolution of 1280 x 1024  
1612 for resolution of 1600 x 1200  
1912 for resolution of 1920 x 1200  
1914 for resolution of 1920 x 1440  
2011 for resolution of 2048 x 1152  
[V] - [M] - 4 Digits  
(For 1st Monitors)  
[V] - [S] - 4 Digits  
(For 2nd Monitors)  
NOTE: By default, the EDID Configuration (EDID Emulation) setting between the  
Remote Unit and Local Unit will follow the Remote Unit setting after reboot. The  
following options for video resolution are available for selecting:  
4 Digits  
10 07  
12 08  
12 10  
13 07  
14 09  
14 10  
16 09  
Resolution  
1024 x 768  
1280 x 800  
1280 x 1024  
1360 x 768  
1440 x 900  
1440 x 1050  
1600 x 900  
4 Digits  
16 12  
16 10  
19 10  
19 12  
19 14  
20 11  
Resolution  
1600 x 1200  
1680 x 1050  
1920 x 1080  
1920 x 1200  
1920 x 1440  
2048 x 1152  
Instruction Manual  
11  
 
Hotkey Commands for Local Unit  
Hotkey Commands  
Function Descriptions  
Keyboard  
[3]  
Push-Button  
N/A  
Auto Mode Selection  
Latch Time Selection  
Auto Mode latch time setting: The extender  
generates 1 to 4 beeps to indicate the duration  
of latch time: 5, 15, 30, 60 seconds respectively.  
[F3]  
[F6]  
Privacy setting enable  
Enable the Local Unit stop Video Signal  
Privacy Setting Enable:  
Please identify the current mode (in either Local or Auto mode) by checking the Local  
Unit LED first; then, through repeating the hotkey commands for privacy setting (  
[Leading Code]+F6 ), the KVM Extender generates 1 to 3 beeps to indicate the statuses  
of the Local Unit as follows:  
A. Local Unit in Local mode (Remote LED: Off, Local LED: On)  
One beep: Enable the output video signal of Local Unit.  
Two or three beeps: Disable the output video signal of Local Unit.  
B. Local Unit in Auto mode (Remote / Local LED flashes alternatively)  
One beep: Enable the output video signal of Local Unit.  
Two beeps: By triggering keyboard / mouse, users can disable the output video  
signal of Local Unit temporarily. (The Local Unit users protect the privacy for 5, 15,  
30, and 60 seconds. See the above table: Latch time selection for more descriptions)  
Three beeps: By triggering keyboard / mouse, the Remote Unit or Local Unit users  
can temporarily disable the output video signal of the other Unit. (The users protect  
the privacy for 5, 15, 30, and 60 seconds as well)  
Instruction Manual  
12  
 
Hotkey Commands for Remote Unit  
The Video Adjustment function is on Remote Unit only. To launch its hotkey command,  
also start with the specific leading code depending on situation, and then press F11 to  
enter Video Adjustment Mode. After adjustment, just press Esc to escape from this Mode.  
Hotkey Commands  
Function Descriptions  
Keyboard  
Push-Button  
Video Adjustment  
Equalizer / Gain Adjustment  
Equalizer (Sharpness):  
(Num Lock LED + Caps Lock LED) Flashing  
1. For both 1st and 2nd monitors  
1.1 Press  
or  
to coarse tune; 16 levels for adjustment  
1.2 Press and Hold Shift +  
or  
to fine tune  
2. For 1st Monitor  
(Num Lock LED + Caps Lock LED) Flashing  
2.1 Press F1 or F2 to coarse tune; 16 levels for adjustment  
2.2 Press and Hold Shift + F1 or F2 to fine tune.  
3. For 2nd Monitor  
(Num Lock LED + Caps Lock LED) Flashing  
3.1 Press F5 or F6 to coarse tune; 16 levels for adjustment  
3.2 Press and Hold Shift + F5 or F6 to fine tune.  
[E]  
Gain (Brightness):  
(Caps Lock LED + Scroll Lock LED) Flashing  
1. For both 1st and 2nd monitors  
1.1 Press or to coarse tune; 16 levels for adjustment  
1.2 Press and Hold Shift + or to fine tune.  
2. For 1st Monitor  
(Num Lock LED + Caps Lock LED) Flashing  
2.1 Press F3 or F4 to coarse tune; 16 levels for adjustment  
2.2 Press and Hold Shift + or to fine tune  
3. For 2nd Monitor  
(Num Lock LED + Caps Lock LED) Flashing  
3.1 Press F7 or F8 to coarse tune; 16 levels for adjustment  
3.2 Press and Hold Shift + F7 or F8 to fine tune  
Instruction Manual  
13  
 
Hotkey Commands  
Keyboard Push-Button  
Function Descriptions  
Blue/Green/Red Color Adjustment  
Caps Lock LED Flashing  
1. For both 1st and 2nd monitors  
[B](Blue)  
[G](Green)  
[R](Red)  
1.1 Press  
or  
to coarse tune; 8 levels for adjustment  
1.2 Press and Hold Shift +  
or  
to fine tune  
2. For 1st monitor  
2.1 Press F1 or F2 to coarse tune; 8 levels for adjustment  
2.2 Press and Hold Shift + F1 or F2 to fine tune  
* Choose one color at a time  
for adjustment  
3. For 2nd Monitor  
3.1 Press F5 or F6 to coarse tune; 8 levels for adjustment  
3.2 Press and Hold Shift + F5 or F6 to fine tune  
[Esc]  
Escape from Video Adjustment Mode  
Beep Codes  
Some of the keyboard command sequences you issue to the Remote Unit have  
multiple possible settings. The Unit will beep to indicate what setting you have  
selected for the command you issued. (A short beep followed by a long beep indicates  
an invalid command.)  
[Ctrl] - [Ctrl] - [Alt]+[E] (Compatibility Mode Selection)  
1 beep: disabled (factory default)  
2 beeps: enabled  
Note: Commands described in the [Key] - [Key] format are keys that must be pressed  
in order on the keyboard. Commands described in the [Key]+[Key] format must be  
pressed simultaneously.  
Note: If the NumLock, CapsLock, and ScrollLock lights are flashing in unison on the  
keyboard, the other Unit has control of Computer A. You will not be able to use A until  
the other Unit releases access to that computer.  
Instruction Manual  
14  
 
Specifications  
Maximum  
1920 x 1200 at maximum UTP cable length  
650 feet (200 meters)  
Resolution  
Maximum Range  
Network Cabling  
Straight-through Unshielded Twisted Pair (UTP) Cat 5  
Type  
Each, Local and Remote Unit  
4 x HD-15 female (2 x KVM, 2 x console VGA)  
2 x RJ-45  
2 x USB keyboard/mouse (for console)  
1 x Power (optional)  
Connectors  
9V DC, 600mA, center positive (per unit)  
(Optional; only required when connected using a conventional  
KVM switch)  
Power Adapter  
Instruction Manual  
15  
 
RJ-45 Connector Pinout  
Wire  
Color  
Pin  
Pair  
Function  
White/  
1
2
3
4
5
6
7
8
2
2
3
1
1
3
4
4
T
R
T
R
T
R
T
R
Orange  
Orange  
White/  
Green  
Blue  
White/  
Blue  
Green  
White/  
Brown  
Brown  
Instruction Manual  
16  
 
Troubleshooting  
If you encounter problems with the KVM Extender during the installation or  
operations, please check through this section for a possible solution. If your problem  
is not listed here and you can not resolve the issue, please contact your local dealer for  
the fastest assistances.  
Symptom  
Solution  
•Verify that all the cables are qualified according to  
the hardware requirement section.  
•Verify that all the cables are properly connected to  
their ports and are firmly seated.  
•Use an alternative CATx cable connection  
between the unit of con sole and computer.  
•Use CATx cables with identical brand and length  
when connected simultaneously.  
No video signal  
•Use CATx cables for the connection between the  
respective RJ45 port (Cat5 1 to Cat5 1/ Cat5 2 to  
Cat5 2) on each Unit.  
•Power down the computer. Connect the monitor  
directly to the computer and power up again. If the  
monitor does not operate correctly direct to the  
computer, try another monitor.  
•Use the EIA / TIA 568B industry standard CATx  
cable for KVM Extender connection.  
•Unplug the CATx cable(s) from the Extender, then  
plug it / them back in.  
Poor video quality  
•Perform the video quality adjustment for the  
length of CATx being used.  
2 monitors (1st and 2nd)  
on Remote Unit can’t  
simultaneously display  
•Adjust 1st Monitor first (use F1 ~ F4) and then 2nd  
Monitor second (use F5 ~ F8). Please refer to Video  
improved video quality after Adjustment section for more details.  
adjustment  
Instruction Manual  
17  
 
Symptom  
Solution  
Keyboard hotkeys are  
inoperable when the KVM  
Extender connects with the  
KVM Switch  
•Apply compatibility mode hotkey commands.  
•Verify if the Extender has enough power.  
•Verify if the units have enough power. If the power  
is insufficient for the needs, purchase a power  
adapter from your local dealers.  
Computer units are  
inoperable  
Problems continue to occur  
after checking the solutions  
above  
•Remove and reinstall each device, checking the  
connectors and sockets for bent pins or other damage.  
Instruction Manual  
18  
 
Technical Support  
StarTech.com’s lifetime technical support is an integral part of our commitment to  
provide industry-leading solutions. If you ever need help with your product, visit  
www.startech.com/support and access our comprehensive selection of online tools,  
documentation, and downloads.  
For the latest drivers/software, please visit www.startech.com/downloads  
Warranty Information  
This product is backed by a three year warranty.  
In addition, StarTech.com warrants its products against defects in materials  
and workmanship for the periods noted, following the initial date of purchase.  
During this period, the products may be returned for repair, or replacement with  
equivalent products at our discretion. The warranty covers parts and labor costs only.  
StarTech.com does not warrant its products from defects or damages arising from  
misuse, abuse, alteration, or normal wear and tear.  
Limitation of Liability  
In no event shall the liability of StarTech.com Ltd. and StarTech.com USA LLP (or their  
officers, directors, employees or agents) for any damages (whether direct or indirect,  
special, punitive, incidental, consequential, or otherwise), loss of profits, loss of business,  
or any pecuniary loss, arising out of or related to the use of the product exceed the  
actual price paid for the product. Some states do not allow the exclusion or limitation  
of incidental or consequential damages. If such laws apply, the limitations or exclusions  
contained in this statement may not apply to you.  
Instruction Manual  
19  
 
Hard-to-find made easy. At StarTech.com, that isn’t a slogan. It’s a promise.  
StarTech.com is your one-stop source for every connectivity part you need. From  
the latest technology to legacy products — and all the parts that bridge the old and  
new — we can help you find the parts that connect your solutions.  
We make it easy to locate the parts, and we quickly deliver them wherever they need  
to go. Just talk to one of our tech advisors or visit our website. You’ll be connected to  
the products you need in no time.  
to access exclusive resources and time-saving tools.  
StarTech.com is an ISO 9001 Registered manufacturer of connectivity and technology  
parts. StarTech.com was founded in 1985 and has operations in the United States,  
Canada, the United Kingdom and Taiwan servicing a worldwide market.  
 

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